Privacy Policy
Last updated: August 20, 2026
This Privacy Policy describes how Lotburk ("we," "us," or "our") collects, uses, discloses, and safeguards information about you when you access or use our platform, website, and related services (collectively, the "Services"). Please read this policy carefully. By using the Services, you acknowledge that you have read and understood the practices described here.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily submit when you create an account, enroll in a course, complete a form, make a purchase, or contact us. This may include:
| Category | Examples |
|---|---|
| Identity data | Full name, username, profile photo |
| Contact data | Email address, phone number, mailing address |
| Account credentials | Password (stored in hashed form), security questions |
| Payment data | Billing address, payment method details (processed by third-party processors) |
| Educational data | Course enrollments, progress, quiz responses, certificates earned |
| Communications | Messages sent to support, feedback submissions, survey responses |
1.2 Information Collected Automatically
When you interact with our Services, certain technical data is collected automatically through cookies, log files, and similar technologies:
| Category | Examples |
|---|---|
| Device data | Device type, operating system, browser type and version |
| Usage data | Pages visited, features used, time spent, click paths |
| Network data | IP address, approximate geographic location derived from IP |
| Cookie data | Session identifiers, preference settings, analytics identifiers |
1.3 Information from Third Parties
We may receive information about you from third-party sources, including authentication providers if you choose to sign in using a third-party account, payment processors confirming transaction status, and analytics or advertising partners. We combine such information with data we already hold only as permitted by applicable law and this policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service delivery | Creating and managing your account, processing enrollments and payments, delivering course content |
| Personalization | Tailoring content recommendations and learning paths to your activity and preferences |
| Communication | Sending transactional emails, account notifications, and support responses |
| Marketing | Sending promotional materials where you have given consent or where permitted by applicable law |
| Analytics and improvement | Understanding how the Services are used and improving features, performance, and content quality |
| Security and fraud prevention | Detecting, investigating, and preventing unauthorized access, abuse, and fraudulent transactions |
| Legal compliance | Meeting legal obligations, enforcing our terms, and responding to lawful requests |
We process your personal data only where we have a lawful basis to do so, including your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests where these are not overridden by your rights.
3. Cookies and Tracking Technologies
3.1 Types of Cookies We Use
We use the following categories of cookies and similar tracking technologies:
| Type | Purpose |
|---|---|
| Strictly necessary | Enable core functions such as authentication, session management, and security |
| Functional | Remember your preferences and settings to improve your experience |
| Analytics | Collect aggregated data on how users interact with the Services to guide improvements |
| Marketing | Track visits across sites to deliver relevant advertising where applicable |
3.2 Managing Cookies
You may configure your browser to refuse or delete cookies. Disabling strictly necessary cookies may impair your ability to use certain features of the Services. For analytics and marketing cookies, you may opt out through the cookie preference center available on our platform or through your browser settings.
4. Sharing and Disclosure of Information
We do not sell your personal information. We may share your information in the following circumstances:
| Recipient | Basis for sharing |
|---|---|
| Service providers | Third parties that process data on our behalf (hosting, payments, email delivery, analytics) under contractual data protection obligations |
| Instructors and experts | Limited information necessary to facilitate course delivery and student communication |
| Business transfers | In connection with a merger, acquisition, or sale of assets, subject to confidentiality commitments |
| Legal and regulatory | When required by law, court order, or governmental authority, or to protect our legal rights |
| With your consent | Any other sharing we disclose to you at the time of collection and for which you provide consent |
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
Active account duration: Data is retained for the lifetime of your account plus a reasonable period thereafter to allow you to reactivate or resolve disputes.
Legal obligations: Certain records may be retained for extended periods to comply with financial, tax, or audit requirements.
Legitimate interests: Aggregated or anonymized data derived from your information may be retained indefinitely for analytical purposes, as it can no longer identify you.
When data is no longer required, we delete or anonymize it using secure methods.
6. Data Security
We implement technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission using industry-standard protocols, access controls limiting data access to authorized personnel with a business need, regular security assessments and monitoring of our systems, and secure storage practices for sensitive credentials and payment data.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorized access.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Rectification | Request correction of inaccurate or incomplete data |
| Erasure | Request deletion of your personal data, subject to legal retention obligations |
| Restriction | Request that we limit the processing of your data in certain circumstances |
| Portability | Receive your data in a structured, machine-readable format where technically feasible |
| Objection | Object to processing based on legitimate interests or for direct marketing purposes |
| Withdraw consent | Withdraw consent at any time where processing is based on consent, without affecting prior processing |
To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
8. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected such data, we will take prompt steps to delete it. If you believe a child has provided us with personal information without appropriate consent, please contact us immediately.
9. Third-Party Links and Services
The Services may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit. We are not responsible for the content, privacy practices, or data handling of external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a notification through the Services or by email.
Your continued use of the Services after the effective date of a revised policy constitutes your acceptance of the changes. If you do not agree to the updated policy, you should discontinue use of the Services and may request deletion of your account.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
| Company | Lotburk |
| Address | 25-19 Borden Ave #216, Long Island City, NY 11101, United States |
| info@community-access.us | |
| Phone | +1 (954) 351-2120 |
| Website | community-access.us |
We are committed to resolving privacy-related concerns promptly and transparently. Please include sufficient detail in your inquiry to allow us to respond effectively.